Privacy Policy

Last updated: February 17, 2026

Service Line Solutions (“Service Line Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.servicelinesolutions.com (the “Site”), submit information through our forms, or communicate with us by phone, email, or text message (collectively, the “Services”).

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

Contact information: name, email address, phone number

Business information: business name, industry, service needs

Service request details: call coverage preferences, scheduling details, notes you submit

Communications: information you provide when you call, email, or text us

B. Information collected automatically

When you use the Site, we may automatically collect:

Device and usage data (e.g., browser type, pages visited, time spent, referring URLs)

Log data (e.g., IP address, approximate location such as city/state)

C. Call, SMS, and communication data

If you call or text us, we may collect:

Your phone number, message content, and communication metadata (such as date/time)

If permitted by law, calls may be recorded for training/quality assurance.

2) How We Use Information

We use information to:

Provide and operate our Services (including call coverage intake and coordination)

Respond to inquiries and service requests

Communicate about scheduling, updates, and service-related messages

Improve our Site and Services

Prevent fraud, abuse, or security issues

Comply with legal obligations and enforce agreements

3) SMS/Text Messaging (Opt-In Details)

Text Messaging Privacy

If you provide your phone number and opt in, we may use it to send automated text messages related to customer support, scheduling, service updates, and (if separately opted in) marketing promotions.

Information we collect

Name, phone number, email address, and details you submit through our forms or communications.

How we use it

To respond to requests, schedule appointments, provide service updates, and deliver customer support.

Data sharing

We may share information with service providers that help us deliver messages and provide our services.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Your choices

You can opt out of SMS at any time by replying STOP. For help, reply HELP.

If you choose to opt in to receive text messages from Service Line Solutions, we may send:

Conversational/transactional texts (e.g., responding to your request, scheduling, service updates)

Marketing/promotional texts (only if you separately opt in)

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information in Section 10.

Opt-in is collected via our web forms and/or other methods where you expressly provide consent. Text messaging opt-in data and consent are not shared with any third parties.

4) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Make the Site function properly

Understand how visitors use the Site

Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5) How We Share Information

We may share information in the following limited circumstances:

A. Service providers

We may share information with vendors who help us operate the Services (e.g., website hosting, analytics, CRM tools, email/SMS providers). These providers are permitted to use information only to perform services for us.

B. Legal requirements

We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, and property of Service Line Solutions, our users, or others.

C. Business transfers

If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6) Mobile Information Sharing Statement (Required)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell or rent your personal information. Text messaging opt-in data and consent will not be shared with any third parties.

Information may be shared with service providers who assist us in operating our messaging program (e.g., platform providers), solely to provide the Services.

7) Data Security

We take reasonable administrative, technical, and physical measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Data Retention

We retain information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

9) Your Rights & Choices

Depending on your location, you may have the right to:

Request access, correction, or deletion of personal information (subject to legal limits)

Opt out of marketing emails via the unsubscribe link (where applicable)

Opt out of text messages by replying STOP (where applicable)

10) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Service Line Solutions

Address: 60 Parkway Dr E, Unit 8F, East Orange, NJ 07017

Email: [email protected]

Website: https://www.servicelinesolutions.com

Click Here: Terms of Service