Terms of Service

Terms of Service

Effective Date: February 17, 2026

These Terms of Service (“Terms”) govern your access to and use of https://www.servicelinesolutions.com (the “Site”) and the services offered by Service Line Solutions (“Service Line Solutions,” “we,” “us,” or “our”), including submitting inquiries, requesting call coverage, and communicating with us (collectively, the “Services”). By using the Site or Services, you agree to these Terms.

1) Services

Service Line Solutions provides call coverage and related support services for businesses, which may include answering missed/after-hours calls, capturing caller details, sending summaries, and coordinating scheduling (depending on your requested setup and service plan).

2) No Professional Advice

Information on the Site is for general informational purposes and is not legal, financial, or other professional advice. You are responsible for how you use the Services.

3) User Responsibilities

You agree that you will:

Provide accurate information when submitting forms or requests

Use the Services in compliance with applicable laws

Not misuse the Site (including attempting to disrupt security or functionality)

4) Payments (If Applicable)

If you purchase paid services, pricing, billing terms, and scope will be provided to you in writing or within your service agreement/order. You agree to pay all fees according to the stated terms.

5) Intellectual Property

The Site and its content (including text, graphics, logos, and design) are owned by Service Line Solutions or licensed to us and are protected by applicable intellectual property laws. You may not copy, reproduce, or distribute content without permission.

6) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for third-party content, policies, or practices.

7) Disclaimer of Warranties

The Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8) Limitation of Liability

To the fullest extent permitted by law, Service Line Solutions will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, arising from your use of the Site or Services.

9) Indemnification

You agree to indemnify and hold harmless Service Line Solutions from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Site/Services or violation of these Terms.

10) SMS TERMS (A2P / TCR COMPLIANCE)

If you opt in to receive text messages from Service Line Solutions, you agree to receive automated SMS messages related to customer care, scheduling, service updates, and (if separately opted in) marketing promotions.

Message frequency varies.

Message & data rates may apply.

You can opt out at any time by replying STOP.

For help, reply HELP.

Consent is not a condition of purchase.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

A. SMS Use Cases (What we text about)

If you opt in, Service Line Solutions may send SMS/text messages that include:

Conversational/transactional messages: responding to your inquiry, scheduling, service updates, and customer support

Marketing/promotional messages: special offers, promotions, and updates (only if you separately opt in)

B. Consent & Opt-In

You may opt in via our website forms or other methods where you expressly provide permission. Consent is not a condition of purchase.

C. Message Frequency

Message frequency varies based on your requests and service activity.

D. Message & Data Rates

Message and data rates may apply.

E. Opt-Out Instructions

You can opt out at any time by replying STOP to any message. After you opt out, you may receive a final confirmation text.

F. Help / Customer Support Contact

For help, reply HELP or contact us at:

Email: [email protected]

G. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

H. Age Restriction

You must be 18 years or older to opt in to receive text messages from Service Line Solutions.

I. Privacy Policy Link

Your participation in our SMS program is subject to our Privacy Policy:

Privacy Policy: https://servicelinesolutions.com/privacy-policy-page

11) Privacy

Your use of the Site and Services is also governed by our Privacy Policy.

12) Changes to These Terms

We may update these Terms from time to time. The “Effective Date” will reflect the latest version. Your continued use of the Site or Services after changes means you accept the updated Terms.

13) Contact Us

Service Line Solutions

Address: 60 Parkway Dr E, Unit 8F, East Orange, NJ 07017

Email: [email protected]

Website: https://www.servicelinesolutions.com